bv99 Privacy Policy
This policy fully describes how your personal information is collected, stored, and protected on the bv99 platform.
Introduction & Scope
bv99 (hereinafter referred to as "we", "our", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. We take your privacy seriously and are committed to ensuring the highest level of protection for your personal information.
This privacy policy applies to all users of our website bv99.wiki and all related services. By using our platform, you are considered to have accepted the terms set out in this policy. This policy may be updated at any time; a notice will be published on the website when changes are made.
The bv99 platform is intended only for individuals aged 21 or older. We do not knowingly collect information from minors.
What Information We Collect
Personally Identifiable Information
When you register or create an account on bv99, the following information may be collected:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- National ID or passport details (for KYC verification)
Financial & Transaction Information
Information required during deposits and withdrawals:
- Mobile banking account details (bKash, Nagad, Rocket)
- Bank account number and bank name
- Transaction history and amounts
- Deposit and withdrawal dates and times
Technical Information
Information collected automatically while using the platform:
- IP address
- Browser and device type
- Operating system
- Cookie and session data
- Traffic source and navigation path on the site
Gaming Activity Information
Information collected to improve your gaming experience:
- Game play history and results
- Betting amounts and types
- Bonus usage information
- Preferred game categories
- Duration of activity on the platform
Purpose of Using Information
bv99 uses the information collected from you for the following purposes:
- For account registration, verification, and management
- For processing financial transactions — to confirm deposits and withdrawals
- For providing customer support, including 24/7 live chat and email assistance
- To prevent fraud and ensure account security
- To comply with applicable laws and regulations
- For age verification and implementation of responsible gaming policies
- To improve platform performance and enhance user experience
- For communications regarding bonuses and promotional offers (subject to your consent)
- For troubleshooting technical issues and system testing
Information Sharing with Third Parties
bv99 never sells, rents, or provides your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors
Information necessary to complete transactions is shared with bKash, Nagad, Rocket, and partner banks. These service providers adhere to strict privacy rules.
Legal Obligations
Information may be provided as part of a lawful order from a competent authority or as part of a legal process. In such cases, only the minimum necessary information is shared.
Technology Service Providers
Technology partners who work to ensure the security, analytics, and technical operations of the site are only given the amount of information that is essential for them to carry out their responsibilities.
Methods of Data Protection
bv99 has adopted industry-standard security measures to ensure the protection of your information. Our technical and administrative safeguards are as follows:
- SSL (Secure Socket Layer) encryption — applied to all data transmissions
- Protection of stored data through 256-bit encryption
- Two-factor authentication (2FA) option
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems to prevent unauthorized access
- Staff data protection training and access controls
While we are committed to ensuring the highest level of security, no information transmitted over the internet can be guaranteed to be completely secure. We continually work to improve our security measures.
Cookie Policy
The bv99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Types of cookies we use:
- Essential cookies: Ensure core site functionality — for login sessions and security.
- Performance cookies: Collect usage statistics to help improve the service.
- Preference cookies: Remember your language and display preferences.
- Analytics cookies: Help understand which sections of the platform are used most.
You have the option to accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of the site to not work properly.
Your Rights
As a user of the bv99 platform, you enjoy the following rights. Contact our support team to exercise these rights.
Right to Access Information
You may request to know what information bv99 holds about you. We will provide that information to you within a reasonable time.
Right to Correct Information
If there is any error in your information, you may request a correction. Many details can be updated directly from your account settings.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or the resolution of ongoing disputes.
Right to Object to Processing
You may opt out of marketing communications or object to certain types of data processing. We will give your request proper consideration.
Data Retention Period
bv99 retains your information only for as long as it is necessary or legally required. General guidelines for data retention are as follows:
- Active account data: Retained for as long as the account remains active.
- Financial transaction records: Retained for a specific period in accordance with applicable legal obligations.
- After account closure: Certain information may be retained for a limited period after closure for necessary legal and regulatory reasons.
- Customer support communications: Retained for a reasonable period to ensure service quality.
- Analytics data: May be retained for an extended period for service improvement after anonymization.
Once the retention period expires, data is securely and permanently deleted so that it can no longer be recovered.
Policy Changes & Updates
bv99 reserves the right to review and update this privacy policy from time to time. The policy may change due to changes in the service, new legal obligations, or security improvements.
For significant changes, a notice will be published on the website and registered email addresses may be notified. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
We recommend that you visit this page regularly and stay informed about any changes to the policy. Protecting your information is our top priority.
Have questions about privacy?
Our support team is always ready to help with any questions or concerns about the protection of your information. bv99's customer service team provides support in both Bengali and English, 24/7.
To get help quickly:
- Log in to your account
- Open live chat
- Mention the topic "Privacy"
- Describe your request